we aim to provide high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refund
We offer refunds under the following conditions:
- The product received is damaged, defective, or incorrect
- The product is missing from the order
- The product is significantly different from the description shown on our website
To be eligible for a refund, the request must be raised within 48 hours of delivery.
2. Non-Refundable Situations
Refunds may not be provided in the following cases:
- Product damaged due to misuse or improper handling
- Request raised after the allowed time period
- Minor differences in color, size, or packaging design
- Change of mind after order confirmation
- Used or opened products (if not defective)
3. Refund Process
To request a refund, please contact our support team with the following details:
- Order number
- Product name
- Clear photo or video of the issue
- Reason for refund request
After verification, we will initiate the refund.
4. Refund Timeline
- Refund approval process: 2–3 business days
- Refund credit time: 5–7 business days (depending on bank/payment provider)
- Refund will be credited to the original payment method used during purchase.
5. Cancellation Policy
Orders can be cancelled only if they have not been shipped. Once the order is dispatched, cancellation may not be possible.
To cancel an order, contact us as soon as possible.
6. Contact Details
For refund or cancellation requests, contact:
Orgifresh Support Team
Business Partner: Lotus Print O Pack Solutions
Address: Alpha-1, Greater Noida, Uttar Pradesh, India
Phone: 9958449968
7. Policy Updates
Orgifresh reserves the right to update this Refund Policy at any time without prior notice.