Refund Policy –Orgifresh

At Orgifresh, customer satisfaction and product quality are important to us. We strive to provide authentic, natural, and carefully packed products. This Refund Policy explains the conditions under which refunds may be approved and processed.

Please read this policy carefully before making a purchase.

1. Eligibility for Refund

Customers may be eligible for a refund under the following circumstances:

  • Damaged product received
  • Incorrect item delivered
  • Missing products in the order
  • Leaked or tampered packaging
  • Verified product quality issue
  • Order cancelled before shipment
  • Payment deducted but order not confirmed

All refund requests are subject to verification and approval by Origfresh.

2. Non-Refundable Situations

Refunds may not be applicable in the following cases:

  • Opened or used products
  • Damage caused after delivery due to improper handling or storage
  • Natural variations in color, texture, aroma, or taste of products
  • Delays caused by courier or external factors beyond our control
  • Incorrect address provided by the customer
  • Change of mind after product dispatch
  • Products purchased during clearance or non-refundable promotional sales unless defective

3. Refund Request Timeline

Customers must raise refund-related concerns within [Insert Time Period] of receiving the order.

To process a request efficiently, customers may be required to provide:

  • Order ID
  • Product images or videos
  • Packaging photos
  • Description of the issue

Late claims may not be eligible for refund consideration.

4. Refund Approval Process

Once a refund request is received:

  1. Our support team will review the complaint.
  2. Additional details may be requested if necessary.
  3. Verification will be conducted based on the information provided.
  4. Customers will be informed about approval or rejection of the request.

Origfresh reserves the right to approve, partially approve, or reject refund requests based on investigation findings.

5. Refund Methods

Approved refunds will generally be processed through:

  • Original payment method
  • Bank transfer
  • Store credit (where applicable)

Refund processing timelines may vary depending on banks, payment gateways, or financial institutions.

6. Refund Processing Time

Once approved, refunds are typically processed within [Insert Business Days].

However, the actual credit timeline may depend on:

  • Payment provider policies
  • Bank processing timelines
  • Financial institution procedures

Origfresh is not responsible for delays caused by third-party banking or payment systems.

7. Partial Refunds

In certain situations, partial refunds may be provided, including but not limited to:

  • Partial order issues
  • Minor packaging damage not affecting product quality
  • Promotional or discounted purchases
  • Resolution agreed upon mutually with the customer

8. Order Cancellation Refunds

If an order is cancelled before dispatch:

  • Eligible refunds will usually be processed in full.

If the order has already been shipped:

  • Cancellation may not be possible, and refund eligibility will depend on return approval.

Orgifresh reserves the right to cancel orders due to operational limitations, stock unavailability, or suspicious transactions. In such cases, eligible refunds will be initiated.

9. Failed or Duplicate Payments

If payment is deducted but:

  • The order is not confirmed, or
  • Multiple payments are accidentally made for the same order,

customers should contact Orgifresh Customer Support with transaction details for verification and refund assistance.

10. Shipping Charges

Shipping fees may be non-refundable except in cases where:

  • Incorrect products were shipped
  • Products arrived damaged due to packaging issues
  • The error occurred from Orgifresh’s side

11. Limitation of Liability

Orgifresh shall not be liable for:

  • Indirect losses
  • Delayed refunds caused by banks or payment providers
  • Customer negligence in product handling
  • Refund delays due to incomplete customer information

12. Policy Changes

Orgifresh reserves the right to modify or update this Refund Policy at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

13. Contact Us

For refund-related queries or assistance, please contact:

Orgifresh Customer Support
Email: [info@orgifresh.com]
Phone: [+91-9266749668]
Address: [Plot no. A2/79, Site –V, Industrial Area, Kasana, Greater Noida,201310]