Grievance Policy –Orgifresh

At Orgifresh, we value customer trust, transparency, and satisfaction. We are committed to addressing customer concerns, complaints, and grievances in a fair, timely, and professional manner.

This Grievance Policy explains how customers can raise concerns related to products, services, orders, website usage, or customer experience.

1. Purpose of the Policy

The purpose of this Grievance Policy is to:

  • Provide a clear process for submitting complaints or concerns
  • Ensure fair and transparent resolution of grievances
  • Improve customer experience and service quality
  • Maintain accountability and trust

Orgifresh aims to handle all grievances respectfully and responsibly.

2. Types of Grievances

Customers may raise grievances related to:

  • Product quality concerns
  • Damaged or incorrect products
  • Delivery or shipping issues
  • Refund or replacement disputes
  • Payment-related concerns
  • Customer support experience
  • Website functionality or technical issues
  • Privacy or data-related concerns
  • Unauthorized account or transaction activity

3. How to Submit a Grievance

Customers can submit grievances through the following channels:

Contact Details

Email: [Insert Email]
Phone: [Insert Phone Number]
Business Hours: [Insert Working Hours]
Address: [Insert Business Address]

To help us resolve issues efficiently, customers are encouraged to provide:

  • Full name
  • Order ID or transaction details
  • Description of the grievance
  • Relevant screenshots, images, or supporting documents

4. Acknowledgement of Complaints

Once a grievance is received:

  • Orgifresh will acknowledge the complaint within a reasonable timeframe.
  • Customers may be contacted for additional details if required.
  • Each grievance will be reviewed based on the information provided.

5. Resolution Process

Orgifresh aims to resolve grievances fairly and promptly.

Depending on the nature of the issue, resolutions may include:

  • Clarification or explanation
  • Product replacement
  • Refund or partial refund
  • Technical assistance
  • Corrective action or escalation

Resolution timelines may vary depending on the complexity of the issue and investigation requirements.

6. Customer Responsibilities

Customers are expected to:

  • Provide accurate and complete information
  • Cooperate during the resolution process
  • Maintain respectful communication with support representatives
  • Raise grievances within a reasonable time after the issue occurs

False, misleading, abusive, or fraudulent complaints may result in rejection of the grievance request.

7. Escalation of Complaints

If a customer is not satisfied with the initial response, the grievance may be escalated internally for further review.

Orgifresh will make reasonable efforts to review escalated matters objectively and provide a final response.

8. Privacy and Confidentiality

All grievance-related information shared by customers will be handled confidentially and used only for complaint resolution and internal improvement purposes.

Orgifresh does not misuse or disclose customer information unnecessarily.

9. Limitations

Orgifresh shall not be responsible for grievances arising due to:

  • Incorrect information provided by customers
  • Delays caused by third-party logistics or payment providers
  • Product misuse or improper storage after delivery
  • External circumstances beyond company control

Each case will be reviewed individually based on available evidence.

10. Continuous Improvement

Customer feedback and grievances help Orgifresh improve product quality, service standards, and customer experience.

We regularly review complaint trends and operational processes to maintain transparency and service reliability.

11. Policy Updates

Orgifresh reserves the right to modify or update this Grievance Policy at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

12. Contact Us

For grievances, complaints, or support assistance, please contact:

Orgifresh Customer Support
Email: [info@orgifresh.com]
Phone: [+91-9266749668]
Address: [ Plot no. A2/79, Site –V, Industrial Area, Kasana, Greater Noida, 201310]